But on most occasions I have got terse replies which I feel is almost an attempt to “clear one more ticket” rather than address my issues/questions with sincerity. I guess these are all serious enough issues for your support team to pay attention to. It includes dividends not being credited on pledged shares (until I email them specifically), Bonds not being credited in demat after 1 month of purchase, errors in contract notes……. I am facing ‘n’ number of issues which are not being solved or even answered properly by your support team. But believe me, you “REALLY” need to do something about your operational/back office team. The management team of Zerodha is excellent (product innovations, user friendliness, responsiveness etc). Cost cutting in these two areas will not make anything good. Logs in correctly with few more tries but things can be more polished and professional.īest talent and best infrastructure will put you in first place in the ladder. Works with few refreshes but why the need for the same.Īlso there are some ‘MSG FAILURE’ etc messages coming recently in kite at the time of login. its pathetically slow and gives connection timeout most of the time. I always feel your Q backoffice is run on some cheap VPS vendor just to save some bucks. You should really invest in best of the best in industry. Zerodha is having such a large client base and now they must be having good resources too. Anyways, these things can be sorted out and if it does then it will really wonderful platform to trade with. I also agree that their support staff never agrees to technical glitches from their side and always point out fingers to vendors or NSE servers(price freeze or order not triggering etc.). If reliability concerns are sorted out then zerodha is second to none.
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